At Village we have designed a system to ensure you get seen by the right person when you need to.
There are different clinics and appointment types for different problems and we ask patients to read the information below to ensure you get the best experience and the most speedy appointment.
New Problems or Problems that have got worse
If you have a medical problem that is new or has got worse, then we advise all our patient to use our online consultation service. This is the quickest way to contact us or via our online form, we aim to get back to all online consultations within 48hours. Or you can call our Patient Services Team via 8am-11am to make an appointment. All our appointments must be triaged first via the duty doctor who will arrange a routine or same day face to face appointment if required. All our patients care is important to us but we must priorities urgent cases first to allow us to manage the list fairly.
For minor illnesses such as coughs, colds, cystitis, please attend the local pharmacies where they will be happy to help you. Pharmacies are much more equipped to help with minor illness and often have a better knowledge of ‘over the counter’ products which will help you feel better more quickly. If you are concerned about the cost then please ask a pharmacist regarding the minor ailments scheme and you can access free medication if you are entitled.
Please be aware that due to the rota system we use, we are unable to offer patients an urgent appointment with their named doctor although our team of doctors regularly communicate with each other regarding your care.
Please note we will not complete any administrative forms during consultations. Please put your request in writing and we will usually get this done within 10 working days. We have fit note request forms in reception and these usually take 5 working days
Non-urgent advice: Please Note
We will not complete any administrative forms during consultations. Please put your request in writing and we will usually get this done within 28 working days. We have fit note request forms in Reception, but we do advice to request fit notes on the E-consult service, these usually take 2 working days.
Routine or Regular GP Appointments
Appointments run throughout the day between 07:00-19:30.
Non-Attendance
Please note due to a 20% non attendance (DNA) rate for these appointments we are operating an 8 day release for these appointments. We very much value your support in helping us reduce these wasted appointments.
Follow Up Appointments
Please note if you have been asked by your doctor to book a follow up appointment, these operate under a different appointment system and can be booked by speaking to a member of Patient Services Team.
The easiest method is to book via the AccuRx booking system, which can be used between 7am and 7pm Monday -Friday.
Although we do our best to make sure you see your regular doctor, you may be required to see another member of the doctor team. Please be rest assured, all our doctors have access to your full medical history and will discuss any issues with your regular doctor if this is necessary. We apologise for any inconvenience caused.
If you are 16 or younger, you do not have to be seen with a parent or guardian.
Need help and can’t get an appointment?
If you are unable to get an appointment please speak to a member of Patient Services Team who can discuss your condition and advise on the best way forward and the best person to see. If you still need help or advice please email the Practice Manager directly at [email protected]
Patient Online Access and NHS App
What is Patient Access?
With Patient Access you can:
- Order repeat prescriptions so they are ready to pick up
- Change your address details in seconds
- Online Consultations 24 hours a day 7 days a week
- View your medical record including immunisation and medication lists
Patients can now consult with our practice as part of a new online service which could save you time and a journey.
Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential and medical consultations are always reviewed by a GP or nurse.
Simply answer questions about your symptoms online and the practice will get back to you with general advice or signposting, a telephone consultation or, if necessary, we’ll get you booked in for an appointment. You can use the system 24 hours a day, 365 days of the year.
The system is designed for routine queries. If you feel your matter is urgent, please telephone the surgery.
You can also use the system to send administrative queries if you have a question relating to test results, fit note requests, letters, medical reports or have a general enquiry.
The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.
You will need to have an Online Access account. Please bring photo ID and come in to Reception to get access.
Patient Access
If you would like more information please speak to Reception or book an appointment with one of our team leaders in our Patient Advice and Liaison clinic where you can ask questions on how best to use our services. An interpreter can be arranged too.
Need help and can’t get an appointment?
If you are unable to get an appointment please speak to a member of Reception who can discuss your condition and advise on the best way forward and the best person to see. If you still need help or advice please e mail the Practice Manager directly at [email protected] or make an appointment in the Patient advice and liaison clinic with one of the administrative team leaders
Online Consultations and Patient Online Access via the App
What is Patient Access?
With Patient Access you can:
- Book new appointments without having to phone
- Order repeat prescriptions so they are ready to pick up
- Change your address details in seconds
- Online Consultations 24 hours a day 7 days a week
- View your medical record including immunisation and medication lists
Patients can now consult with our practice as part of a new online service which could save you time and a journey.
Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential and medical consultations are always reviewed by a GP or nurse.
Simply answer questions about your symptoms online and the practice will get back to you with general advice or signposting, a telephone consultation or, if necessary, we’ll get you booked in for an appointment. You can use the system 24 hours a day, 365 days of the year.
The system is designed for routine queries. If you feel your matter is urgent, please telephone the surgery.
You can also use the system to send administrative queries if you have a question relating to test results, fit note requests, letters, medical reports or have a general enquiry.
The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.
You will need to have an Online Access account. Please bring photo ID and come in to Reception to get access.
Telephone Advice
If you wish to talk to the doctor or nurse for telephone advice we offer on the day telephone consultations via our duty doctor service. Please phone the surgery and explain the reason you need a call back to the Reception Team who will let you know if this is an appropriate appointment.
Please note if you wish for a named doctor to call you back, our practice policy is this will happen within 10 working days. This is for non urgent queries.
Long Term Condition Checks ( Month of Birth Appointments)
If you have a long term condition such as diabetes, COPD or a mental health issue you will be called in for an appointment tailored to your individual needs in the month of your birthday. This appointment may be with multiple health professionals.
For more information speak to Reception or one of the Secretaries.
Cancellations
If you cannot attend at the arranged time, please contact the reception so that they can give the appointment to someone else and arrange a new one for you. Any non-attendance is recorded in your records.
Chaperones
If you would like a chaperone during any appointment at the Practice please ask a member of the team who will arrange a fully trained member of staff to accompany you.
Please note we are a training practice and you may be offered an appointment either in person or online with one of these trainees. Please note these are either FY2 or ST level who are fully qualified doctors and work with one of our partners. If you do not wish to see one of these doctors, please inform reception.