Meet Heidi – Your GP’s AI Assistant
We’re pleased to introduce Heidi, our new AI-powered medical scribe designed to support your GP during appointments. Heidi works quietly in the background, securely creating accurate notes in real time. This means your doctor can give you their full attention—focusing on listening and responding to your concerns, rather than typing on a keyboard.
Your Privacy Comes First
We understand that your health information is private, and your trust is important to us. Your clinician will always ask your consent to use Heidi. Heidi does not record audio during your consultation, and the software does not retain any recording of your consultation. None of your personal details are inputted on to the Heidi system. It is never uploaded to the internet, shared outside the practice, or used for any other purpose.
Once your consultation is complete the notes will be checked by your clinician to ensure everything is accurate then it is deleted. Nothing is stored long term. Heidi is fully compliant with NHS data protection guidance and the General Data Protection Regulation (GDPR). You’re always in control of your information, and if you’d prefer not to use Heidi, you can opt out at any time—just let a member of the team know.
How Heidi Helps You
Although Heidi is a tool for your doctor, it benefits you too. Because your GP can stay focused on you, with time to speak rather than type, consultations can feel more personal and less rushed. Tasks like referral letters, follow-up notes, and record-keeping are completed more quickly and accurately. Over time, this leads to clearer medical notes and more joined-up care. With Heidi supporting the admin side, your GP can spend more time being your doctor—not your typist. Heidi does not make or generate any clinical decisions.
Frequently Asked Questions
Q: Is Heidi listening to everything I say?
A: Heidi will only transcribe (write notes) when the clinician presses start after asking your consent. Heidi then documents in real time for the clinician, the file stays safely on your GP’s computer and is deleted after the notes are completed. It’s never saved permanently or uploaded anywhere.
Q: Do I still get to speak directly with my GP?
A: Absolutely. Your consultation happens just as it always has with your GP. Heidi simply helps by quietly managing the documentation in the background.
Q: Can I choose not to use Heidi?
A: Yes. Using Heidi is entirely optional. If you’d prefer not to be recorded, please let your doctor or receptionist know, and we’ll make a note on your file to switch Heidi off for your appointments.
Q: Who has access to my transcript (summary of my conversation with the doctor)?
A: Only your GP has access to the transcript to complete your notes. Once the consultation ends and the notes are done, the information is deleted.
Q: Will Heidi affect the length of my appointment?
A: In most cases, Heidi helps your appointment run more smoothly. With notes taken in real time, your GP can focus on you—meaning less time on the computer and more time discussing your care.
Q: Does Heidi use my data for training or analysis?
A: No. Heidi does not use or share your data for any purpose outside your consultation. Everything stays private and secure.