In line with the whole NHS, including A&E and walk in centres, pressure on our services is very high with patients who are unwell and need help. Our staff are working tirelessly to ensure patients can be seen by us when they are ill, and staff are having to work longer hours to ensure this happens.
This means that there is less time available for dealing with routine problems and longer wait times for routine appointment slots.
Please help us to help you, by making sure that you are here on time for appointments and if you cannot make it then contact the Practice in advance so that we can offer the slot to someone else who needs it .
At present, 23% of routine appointment slots are wasted by people who don’t turn up and don’t call to cancel!
For long term condition management we offer a separate system where patients can be seen for their review in the month of their birthday. For other problems that are not medical, please wait until the New Year when we will release more routine appointments.
Online access is available so you can check at home for when the appointments become available. Exclusive clinics for commuters are also available online only. Please speak to Reception to get signed up.
Please support us during this highly stressful time for staff.
Please note we use text messages and e mails to contact you in certain circumstances that may contain information regarding your health. If you do not wish us to do this then please let us know as soon as possible
that are needed
02 May 2018
Our Quick Access Clinic is one of the busiest clinics in the Practice and we are very proud to offer this exceptional access for our patients.
In recent months the clinic has been extremely busy and we have been forced to call Doctors in from their annual leave to try and help us manage the numbers of patients and we are pleased to say we have never turned a patient away. However this is not sustainable, and for the safety of patients and our staff we are implementing a policy to ‘cap’ the number of patients attending the clinic if numbers become unmanageable.
Please be aware we do not take this decision lightly and will only put these measures in place if completely necessary.
If this happens patients will be
- Informed by Reception as soon as possible
- Asked if your problem can wait till the next day, in which case they will be asked to come to next day Quick Access.
- If not, then a message will be taken and this will be reviewed by a Doctor within 3 hours and triaged to be seen later that day.
- If your problem is more urgent you may be asked to attend a clinic at another location.
We very much appreciate your support in this matter